Frequently Asked Questions
How long does shipping take?▼
Standard shipping typically takes 3 to 5 business days within the continental US. International orders may take 7 to 14 days depending on your specific location and customs.
What is your return policy?▼
We offer a 30-day return policy for all unworn items in original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?▼
Charms accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna for a more convenient shopping experience at checkout.
How do you ensure product quality?▼
Every piece at Charms undergoes a rigorous multi-point inspection process. We use premium materials and sustainable sourcing to ensure your fashion items are both durable and ethically produced.
What Our Customers Say
“The gold pendant is stunning and hasn't tarnished after weeks of daily wear. Truly high-quality craftsmanship.”
“Fast shipping and the packaging felt so premium. The minimalist bracelet is exactly what I was looking for.”
“I get compliments every time I wear my Charms earrings. They are lightweight, stylish, and very comfortable.”
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